Katie Kruft, MA

career background

EXECUTIVE COACH -- Katie Kruft brings 17 years of hospitality industry experience to her executive coaching practice. Currently she is Executive Vice President of Zislis Group, a dynamic company that has developed 9 hotels and restaurants in the last 8 years. In addition to her duties overseeing the current collection of properties, she is working on 4 projects that are currently under construction. Katie is very talented at seeing the big picture and feels it is very important to foster the growth of every employee. Throughout her career she has maintained a positive and vibrant company culture reflected in every Zislis Group property. Over the last several years, Katie has combined her business experience and education in psychology into a part-time professional coaching practice, guiding some of the top people in her industry.

specialties

Fostering genuine customer service and hospitality, interpersonal communication, leadership, managing change in the workplace, creating opportunities out of challenges, young executive training, creating positive company culture, Professional Coaching Certificate, University of Santa Monica

industry background & education

All aspects of the hospitality industry including organizational development, accounting and finance, human resources, operations, customer service and hospitality, marketing and public relations. Bachelors Degree in Psychology, Arizona State University; Masters in Psychology, University of Santa Monica.

noted accomplishments

  • Opened the acclaimed luxury boutique hotel, Shade Manhattan Beach, which made Conde Nast Traveler’s Hot List, and was named the #6 reason to visit Los Angeles. Shade Manhattan Beach was named one of the “Top 25 Trendiest Hotels in 2012” by Trip Advisor, and continues to be one of the highest rated hotels on TripAdvisor.com
  • Created the structure, policies, procedures and staffing necessary to successfully grow the Zislis Group from one brand to multiple brands including franchising
  • Grew company sales by 10X over 7 years
  • Successfully manages inevitable changes as the company continues to experience exceptional growth
  • Led Zislis Group to be named the “Best Company of 2013” in Manhattan Beach, CA