Jennifer Wallace, MA
career background
EXECUTIVE COACH -- Jennifer Wallace is an executive coach and leadership consultant with 15 years of experience in leadership and management. Hallmarks of her leadership style include developing organizational culture, developing high functioning leaders and teams at all levels, and directing complex operational and business development through growth phases, while ensuring profitability and customer and employee satisfaction. Drawn to coaching through her professional executive experience, Jennifer has been coaching executives, managers, and business owners for the past 8 years and is currently building her own leadership consulting and coaching business. Prior to working as an operations executive, Jennifer worked in higher education administration and as an instructor of anthropology and student leadership development. Jennifer weaves her passions for cross cultural exploration, communications, meditation, and being in the outdoors through her life.
specialties
Effective communication, organizational culture, leadership development, complex problem solving and process improvement across operations, operational strategy, leading through times of growth and managing in rapidly changing environments, Corporate and Executive Coaching; Energy Leadership Index Master Practitioner, Alternative Dispute Resolution, BarOn Emotional Quotient Inventory for Emotional Intelligence, Leadership Studies, and training in Operations and Human Resources Management
industry background & education
Jennifer coaches and consults across a variety of industries, including investment management, educational and wellness centers (non-profit and for profit), and higher education, Bachelors in English, University of North Georgia; Masters in Anthropology, University of Georgia
noted accomplishments
- Directed operations of a $30 million educational non-profit serving over 30,000 residential guests a year through unprecedented growth phase, including strategy and tactical plans in general operations, guest services, human resources, and facility development
- Created customer service strategy, managed change, and designed sophisticated feedback processes leading to a 40% increase in guest satisfaction levels
- Designed and implemented targeted curriculums for leadership development, sales training, communications training and coaching in several industries and across multiple levels of leadership
- Coached and consulted with business owners and executives through creation of vision, mission, core values, strategy and goals