career background
EXECUTIVE COACH -- Richard Best serves as a Certified Master Coach to senior executives and high potential up-and-comers. Using an evidence-based practice and neuroscience, the coachee experiences a transformation which drives business results and provides the executive with a sense of peace and happiness. In working with executives, Richard specializes in developing servant leadership behaviors and emotional intelligence. From an industry perspective, Richard’s practice is focused on professional services, healthcare, and executives whose technical expertise overshadows their leadership skills. Richard has extensive experience working with and managing physicians from a variety of specialties; 25+ years healthcare experience from paramedic to CEO of nonprofit emergency medical services agency to Director of hospital psychiatry department, and Chairman of the Board for a nonprofit psychiatry agency. From an industry perspective, Richard’s practice is focused on professional services, healthcare, and executives whose technical expertise overshadows their leadership skills.
specialties
Servant leadership; emotional intelligence; transformational change of behaviors; relationship building; facilitation of strategic planning, mission/vision/core values, and group decision making processes; communication skills; delivering difficult messages; career transition, Certifications: Certified Master Coach, EQi2.0 and EQ360 (emotional intelligence); 90 Day Turn System; Lominger Voices and Competency Modeling (pending). QUALIFIED: Prosci ADKAR Change Model, Myers Briggs Type Indicator (MBTI), Thomas Kilmann Conflict Mode Indicator,FIRO-B, CPI 260, Strong Interest Inventory, Hamel Work Values Survey, Custom 360 instrument.
industry background & education
Industry Experience: Expertise in professional (accounting, law, engineering) services, healthcare, technology, transportation, travel, defense, retail, and nonprofit industries with managers, directors, physicians, and senior executives through C-Level Executives, Education: Bachelor Degree in Physical Education (Business Minor), University of Texas at Austin; Master of Education in Kinesiology (Specialization in Health Promotion/Fitness); Associate of Applied Science in Paramedic Technology; Certified Master Coach, Behavioral Coaching Institute.
noted accomplishments
- Improved leadership of professional services firm administrator by over 50% in 8 of 11 dimensions measured within 6 months
- Accounting firm coachee saved a $1.75 million client inherited from another partner by changing approach to serving their public client. Firm believed the client was lost; client has also brought in other subsidiaries as a result of the service change
- Client transformed inappropriate behavior to appropriate behavior (4 out of 5 encounters of “bad” behaviors into 4 out of 5 “good” behaviors) within six months.
- CNO increased perception (direct reports’) of holding direct reports accountable by 24% and perception of responding timely by 11% within a 6 month period.