The Collective Voice - How to Empower Organizations

Course Four: The Collective Voice

At the heart of a thriving culture are engaged individuals with a shared purpose. Although, the awareness of their shared purpose and the call to this noble profession can get lost in the high stress and competitiveness of the current healthcare environment. Within that lies the opportunity for teams to come together and cultivate a workspace that encourages respect, supports open and clear communication and focuses on the individual as well as the collective development.

A culture of support and trust allows for teams to flourish because they can lean on each other in their shared endeavor of taking care of people. However, this is something that is co-created and promoted through the regular recognition of their common focus. Every team member has the possibility to add value and strengthen the collective culture or to deplete and distract the health of the team.

Through the practice of empowered communication, for example, teams can begin to establish a work environment that is inspired, restorative and enlarging. A healthy and productive culture is derived from teamwork, honesty, and valuing each other and our respective roles. It’s less about hierarchy and position and more about honoring the contribution of every person on the team. This fosters a healthy space that is the foundation for experiencing personal and job fulfillment, and increasing patient satisfaction and productivity.

Remember, teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability. – Patrick Lencioni

The real competitive advantage in any business is one word only, which is 'people.' – Kamil Toume


Purpose

The purpose of this course is to support teams within healthcare to create respectful, collaborative and empowered relationships encouraging effective and inspired patient care. Our ability to foster and maintain clear and open lines of communication directly impacts the quality of our team dynamics, our shared values being alive in our environment and, at the center of that, is the mutual desire to practice medicine and help others heal.


Topics:

The Greater Good – Independently and collectively reflect on the pulse of the team, the notion of a greater good, and how it plays an important role in the effectiveness of caregiving.

Ethics of Empowered Communication – Create an environment where our communication demonstrates empowered communication vs. powering over the other.

Healing the Fragmentation – Come together as a cooperative and collaborative team and open to the shared sense of purpose for choosing into the profession.

A Collective Voice – Co-creatively explore how to honor the team while also honoring the individual.


Outcomes

At DCC, our team of physician coaches has developed a high-impact, engaging, and experiential one-day workshop.

In this course, healthcare professionals are given a process, tools and techniques to:

  • Understand how we build or deplete the culture and life force of a team.
  • Gain clarity and get leverage over what’s in the way of creating a healthy and collaborative organization.
  • Learn how to have conversations that empower while building respect and trust.
  • Improve compliance results by openly sharing and reporting about issues.
  • Positively impact overall patient satisfaction by improving communication and teamwork.
  • Create better clinical outcomes through more productive teams.

With this program, the organization will experience:

  • A healthy and cohesive team.
  • Improvements in patient satisfaction.
  • Reduction in physician turnover.
  • Reduction in negligence and compliance issues.
  • Increase in productivity.
  • Increase in revenue.


Why DCC

We are committed to helping our clients create lasting change and lasting results. This means that, while we have an arsenal of research, data and assessments, we know that true change does not happen with just receiving new knowledge. We guide physicians through experiential processes so that each participant leaves empowered with tools they can use right now.

Having a shared sense of purpose is paramount to the success of any healthcare organization. Our team is uniquely qualified in the healthcare industry and has supported many clients in achieving positive outcomes, both internally and externally.

Employees who believe that management is concerned about them as a whole person — not just an employee — are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability. – Anne M Mulcahy, Xerox CEO


Learn about other Healthcare NowTM workshops:

Caring for Ourselves - So We can Care for Others

Resilience in the Face of Chaos: When Managing Change Doesn’t Work

Effective Patient Care: Communication from the Heart, Actions from The Mind