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Communication and the Patient Experience

"Just Say No" is the slogan for the old drug prevention campaign during the 80s and 90s.   Perhaps it should be the new slogan for insurance companies as they decide who receives what drugs.

There is a conflict currently within the healthcare industry - insurance companies make money by providing less, and providers make money by providing more. Often the patient finds themselves stuck in the middle, fighting for what they, or their doctors, think is the right treatment for them. Recently my son returned to California from being at boarding school in Colorado. He has some...

How To Fight Procrastination

Procrastination can be risky and precarious, yet it remains one of the most alluring enemies of productivity.  This is unsurprising considering that often times, what we put off are things that we don’t really want to do.  But, like Benjamin Franklin once said, “You may delay, but time will not.”

In honor of National Fight Procrastination Day, which took place on September 6, we’ve put together a few tips to help you fight that urge to put that dreaded task off until another time.  

1. Write It Down

Keeping a future task in your consciousness takes up a lot of space in our...

Learn to Appreciate Yourself and Take Pride in You

Psychologists have been studying the topics of self-esteem, self-confidence, and self-worth for centuries.  Sigmund Freud believed that the adult personality is formed based on childhood experiences and our interpretation of those experiences.  Carl Jung believed that the collective unconscious plays a role in our personalities and behavior.  However our self-esteems are formed, and through whatever external sources, the bottom line is that our own selves play the largest role in what our self-esteem looks like.  We are the ones who give ourselves value and worth through what we...

The Amazing Benefits of Self-Reflection

At Harvard Graduate School of Education, students in the Language and Literacy class, led by Lecturer Pam Mason, are videotaped in the classroom while they are teaching.  Grades from the class, however, are not determined from Mason’s evaluation of the tapes, but rather her evaluation of the students’ own responses from watching the tapes.  The students are evaluated based on their ability to self-reflect on their own teaching methods and behaviors in the classroom and, from there, learn and make changes from their own self-review.

This is just one methodology that acknowledges...

Keeping the Peace at Work

Learn How to Manage Work Conflict and Use Contention for Growth

Conflict. Simply seeing the word probably made you tense up a little. No one likes “conflict” and most people do everything they can in their power to avoid it. But, what if conflict wasn’t seen as a bad thing? What if we saw conflict as a tool for personal growth and a learning opportunity?

Conflict is a normal part of any relationship, work or otherwise. After all, there’s no way a group of people can agree on everything all the time. And why would we want to? Echo chambers can become quite boring and don’t...

The Importance of Asking Questions

“There is no such thing as a stupid question.”

You’ve probably heard this phrase before from a teacher, parent, or employer. In reality, while this saying is very true, there is still a stigma around asking questions that makes people fear if they ask a question, they’ll be seen as inadequate or a nuisance. Perhaps the fear stems from an early childhood experience, from our own self-doubt, or the perceived judgment that will come our way. The simple truth is, there is nothing wrong with asking questions. In fact, we should work toward encouraging and empowering our employees to...

What Are the Responsibilities of Physician Leaders?

Research shows that healthcare leadership roles have a turnover rate of almost 20% and newly hired executives often fail within 18 months. Because of these employee turnover rates rising throughout the industry, healthcare administers are increasingly recruiting and hiring leaders from within their current workforce. 

With the costs of replacing leadership so high, organizations can’t afford hiring failures to that extent, and many clinics and hospitals have found a lot of success in promoting their best physicians to executive roles. 

While it may seem like a perfect fit --...

True Communication:  Making or Breaking Your Healthcare

It’s not uncommon for a patient to return home from a doctor’s appointment only to have forgotten the entire conversation between themselves and the physician. They may be unsure of the medication amounts to take each morning, what foods to avoid for what periods of time, or what to do if they can’t afford the prescribed medicine. As a patient, even a routine annual physical or simple check-up can be overwhelming. An abundant amount of information is given in a short time frame. And, if effective communication is not executed between the healthcare professional and the patient,...

Resilience: The Ability To Rebound, Not Simply Endure

Many of the leaders and physicians in healthcare pursue their careers for the same reason - to help others. However, the increasing challenges and demands of the industry can interfere with their ability to continue to find passion in their calling. Challenges such as economic pressures, fast-changing technology, and a shift in demands can all contribute to a higher likelihood of stress and burnout across the board.  This is why resilience of the physician is so necessary.

Resiliency can be defined as:

1. the capacity to recover quickly from difficulties; toughness. "the often...

Why Taking Better Care of Yourself Allows You to Take Better Care of Others

For healthcare professionals, taking care of others is second nature. It’s why most physicians go into their line of work in the first place. However, when we spend so much time putting the health and care of others first, we often neglect caring for ourselves. Putting ourselves on the back burner might be sustainable for some time. But it is a medical culture flaw that is leading to increasingly alarming rates of burnout across the board for physicians, nurses, and medical students alike.

What leads to burnout?

It is no secret that going through medical school is a stressful...

Why Your Company Needs A Collective Voice

The most forward-thinking companies are increasingly focused on building better employee satisfaction and, in turn, retaining their best talent. These progressive companies are also embracing the notion of having a collective voice. This gives the entire organizational chain influence over business decisions so more people on the ground floor are heard, and leadership gains a better understanding of daily operations.

What Exactly is a Collective Voice?

The idea of a collective voice may at first glance seem cumbersome -- just how do you handle getting people from varying...

Why Failure is Necessary to Succeed

Experiencing failure can too often seem tragic. Failures can catch you living in the moment, rousing up your emotions and seem diminishing to the point of breaking. However, to be accurate, failure and tragedy are completely two different entities. By definition one is less severe and the contrasts should be noted:

Tragedy: an event causing great suffering, destruction, and distress, such as a serious accident, crime or natural catastrophe.

Failure: lack of success.

There is no question, failures are tough. Yet it’s important to recognize that there are different kinds of...

The Importance of Being Transparent at Work

Transparency is the new black. Being transparent at work is a company culture goal on the rise for many because it’s been shown to ultimately lead to more success within an organization. It also fosters a better work environment overall for managers and their employees. Transparency increases trust, encourages communication, empowers individuals, and creates opportunities for team bonding. This can lead to running operations more collaboratively and smoothly as it ensures your team members are on the same page.

What does it mean to be transparent?

Being transparent in the...

Surprise!  Being Lazy Can Be Healthy For You

August 10 is National Lazy Day. Why? Whoever began the tradition was too lazy to document its history. Nevertheless, the National Holiday does exist and it’s a wonderful opportunity for all of us to take a step back from the busyness of our lives and just be in the moment.

To get ahead in today’s society, it may seem that one has to be constantly moving or doing. And while there may be some truth to that, it is also true that enjoying the fruits of our labor is best felt with a healthy body, mind, and soul. Like everything, there is a balance, so apart from being lazy to the...

How Being a Team Player Makes You Stand Out

Imagine that you are on a basketball team. Who would you want as your captain? Who would you look up to and trust to make you a better player yourself? Would you want the player who is consistently trying to be the one to make the big plays and rarely passes the ball? Or would you want someone who is constantly looking at the full court to see who’s open and to whom they can pass to make a play?

The latter example is by far the person a coach and their team would choose to be captain. This is because being a team player makes you stand out. It’s team players who make leadership...

How A Positive Attitude Creates Positive Results

The Law of Attraction has been around in some form for centuries. It is based on the idea that whatever area, belief or idea we give our energy to, will be met with more energy of the same ilk. It has been a cornerstone in many religions and philosophies throughout time. Even the bible refers to the Law of Attraction. Proverbs 23:7 reads, ‘As a man thinketh in his heart so is he.’

While it may be difficult to quantify exactly how positive attitudes create positive results, there are many instances of its truth around us. For example, you might learn about a movie or band that...

How To Battle Boredom

July 1 is the official beginning of National Anti-Boredom Month here in the United States.  In 1984, after watching what he felt was the same Macy’s Thanksgiving Day Parade, Alan Caruba, had had enough.  Joking that the television company was really just replaying a videotape of a previous parade, he declared it boring and founded the Boring Institute.     

Though it was originally a way for Caruba to fight his own boredom through the creation of the satirical medium, it soon became apparent that others were experiencing the same.  In the late 1980s, it grew so big that July was...

Tips For a Healthy Work-Life Balance

The term ‘Work-Life Balance' is somewhat recent in origin.  Though it’s only been an official term since roughly 1980 in the U.S, the idea of it has existed since we first started punching the clock.  Work-life balance is essentially a ratio between how much of your time you spend focused on work and work-related topics versus how much time you aren’t focused on work and work-related topics.  It’s a delicate relationship that has a bigger effect on our happiness than we often realize.  When the scale tips too far in one direction, the balance is off and no longer healthy.

With...

How To Find Joy In Your Work

It’s no secret that happy employees work harder and are more productive and motivated than unhappy employees. In February of 2012, Harvard Business Review reported that “happy employees have 31% higher productivity, their sales are 37% higher; their creativity is three times higher.”

The question is though, how do we become happy employees?  With any job, there is stress.  And it’s not always easy to stay connected to our joy all of the time, especially when an important deadline is looming, when dealing with an unreasonable and upset client, or even when we’re just tired. ...

10 Habits That Will Advance Your Career

Striving to get a promotion? Searching for opportunities to improve your career status? Long-term goals are definitely the way to go. There are certain things you can do to help elevate your career, but it won’t happen overnight if you don’t pay attention to your daily routine. It is the little things in life that eventually build our path of success.

Advancing your career starts with responsible daily habits. Unfortunately, not everyone just stumbles into a pile of gold. Hard work comes with routine and calculated planning. If you want to get ahead in your industry and elevate...

5 Ways to Advance Your Career Every Day

With so much professional competition in the job market, getting ahead can sometimes seem frustrating.  Trying to advance your career can be downright maddening if you don’t get results. The most important thing when you are trying to elevate your career is to remain positive and avoid becoming bitter when you face obstacles.  Showing anger or becoming short-tempered out of aggravation could develop into a shortcoming that could derail any unforeseen opportunities that might come your way in your industry.  

Pep talks can seem cheesy or feel watered down.  Speeches or...

The Whys and Hows of Setting Career Goals

American entrepreneur Jim Rohn once said, “If you go to work on your goals, your goals will go to work on you. If you go to work on your plan, your plan will go to work on you. Whatever good things we build end up building us.”

Setting personal and career goals is important for all of us to continue to grow and develop.  Long term career goals help us make the most of today while keeping our focus on tomorrow.  There are many ways in which setting career goals can have a long-term benefit, including:

1. Giving Us Direction

Perhaps the most important way setting goals-assists us...

Can Healthcare Workers Focus on Patient Experience and Care?

While job security and good pay certainly help attract people to the healthcare industry, many people become doctors, nurses, X-ray technicians and the like because they want to be part of a team that helps heal people. In fact, a recent survey shows that healthcare workers have above-average job satisfaction compared to other industries precisely because of the difference they play in people’s lives.

But as organizations work to streamline costs, healthcare workers are increasingly being stretched thin, which often leads to dissatisfaction and burnout. Compounding the issue is...

The Power of Smiling

While what we experience today may have derived from an initially aggressive behavior of bearing our teeth to a potential enemy, smiling in humans has evolved into a much more socially-encouraging behavior.  Sure, we may still have the sneer and the smug smile, but the majority of smiles serve to boost our positivity.

The act of smiling itself takes little to no effort on our facial muscles, and significantly less effort than frowning.  With that small effort can come an exponential amount of joy.  Smiling is magical in so many ways, and has surprising benefits to our mental,...

7 Reasons to Embrace Technology in Your Job

A revenue-forecasting application has changed the game for the hospitality industry. This app populates information using multiple algorithms from trends, research, online booking sites, demand, time of year, and travel tendencies, all to predict the market demand an individual hotel has on a daily basis.  This forecasting program automatically sets the best profitable rate to sell to travelers and guests based on the market’s competition.

Hilton Worldwide has developed a cost management and performance measurement program called LightStay which tracks energy usage while...

How to Think Strategically About Your Career Development

People spend a lot of time at work. In fact, if you think about it, you probably spend half of your waking life doing your job, and that’s if you’re “only” doing the bare minimum of a 40-hour work week. 

Of course, there are plenty of people who spend closer to 60-70 hours doing work-related tasks every week. And yet, so much of the world is unhappy with the whole idea of it.

According to a recent Gallup Poll, approximately 85% of people worldwide hate their jobs.

In China and Japan, a whopping 94% of people expressed dissatisfaction with their work. And if you think China’s...

How To Be A Credible Leader

It's all too common to disagree with people in higher positions when they make choices for our organizations, especially if we don’t know the reasons or facts involved in the decision-making process.  These feeling can be especially exacerbated in big companies with complex management teams and organizational charts which can make people feel even more separated from that strong leadership.  Because of this, as a leader, it can often seem like an uphill battle.  But becoming a strong and credible leader is available to any individual, though it does take time and effort.

Most of...

8 Ways to Mitigate Burnout

Telling someone who’s feeling burnt out to relax feels like cheap advice. It’s robotic. We’ve all had those on-the-job greetings - “Good morning, how are you?" - but if you actually take the time to really answer the question, most likely the person greeting you has already walked halfway down the hallway.  So if you are feeling burnt out, relax, and "Good morning."

Alternatively, telling someone to take a vacation because they are stressed or feeling burnt out can also be the worst advice ever.  Most people feeling burnout are so embedded within their calendar and work that, if...

How Showing Appreciation Can Increase Retention

Voltaire said, “Appreciation is a wonderful thing: It makes what is excellent in others belong to us as well.”

The act of expressing gratitude and appreciation is a rare and beautiful thing in that it seems to only contribute to the overall positivity level of the world.  It’s one of the few things that magically multiplies the moment it is presented.   We all know how it feels to feel seen and appreciated.  Just as we all know how it feels to feel unseen and unappreciated.  One of those is significantly better than the other.

That being said, it should be a no-brainer for...

Surprising Benefits of Staying Organized

If you were to look at the majority of job descriptions on the leading recruitment websites, almost 100% of them mention the importance of having one skill:  organization.  Because of this, it’s become a bit of a filler word, something that candidates say whether or not they truly do feel like they are organized, because, without it, it's a red flag.  

Being unorganized shouldn’t just be a red flag for us throughout the interview process, because being organized isn’t just a word, it’s a lifestyle.  And maintaining that lifestyle holds surprising benefits, not just in our...

Executive Coaching Can Help Your Airport’s Revenue Soar

Airports are unique in the fact that they are highly regulated by the government, but also just as service-based and consumer-driven as any other company in any other industry.

Plus, the aviation industry is highly scrutinized by the media, so any decision made by airport management or any negative action by an employee is bound to be covered widely and talked about everywhere.

Because of these factors, airport leadership has the difficult challenge of keeping its workforce educated about constantly evolving state and federal regulations as well as keeping them engaged enough to...

Why Government Agencies Should Budget for Executive Coaching

While big ticket issues such as immigration, social security and healthcare dominate political conversations everywhere, money, and the tug-of-war that surrounds budgeting it, is often where politicians spend most of their time.

As a result, typical federal, state and local government agencies are constantly poring through the numbers and weighing which programs and services to either cut funding for or cut altogether.

Naturally, as is the case when any budget needs to be trimmed, the least important stuff goes first, and if your agency has either been working with an executive...

Should Physicians Drive Your Healthcare Initiatives?

Considering that a physician’s expertise can make or break a hospital’s reputation and renown, it’s no surprise that doctors exist at the top of the food chain in the healthcare industry. But do they have a place outside the exam rooms and inside the boardrooms of healthcare facilities?

The conversation surrounding whether hospitals should be run by those trained in management or those trained in medicine has been gaining traction recently, and hospital administrators are in a tricky position to decide how to drive their facilities forward.

On one hand, physicians are highly...

Focus On These 4 Areas To Make The Biggest Impact In Healthcare

Now more than ever, workers in the healthcare industry are experiencing major burnout. With the ever-increasing demands they face, it’s no wonder! Healthcare professionals are expected to always be “on,” often sacrificing quality personal time needed to rest and recharge after a long day of being “on call,” making it nearly impossible to unwind after a stressful day of work.

Healthcare professionals are often intrinsically unselfish, focusing on the needs of others and their well-beings before their own. And while they focus on helping others, their own health and well-being can...

How to Leverage Tech to Future-Proof Your Staff’s Skillset

In today’s business environment, digital technology keeps everyone on their toes. While it may be easy to think that the speed of innovation is relegated to Silicon Valley or even large cities, the reality is that if you let them, robots will take over your workforce in only a matter of time.

Of course, R2D2 isn’t going to simply walk into HR with a resume in hand. But automation and machines have already begun to take over the menial tasks in your office that humans once did, meaning companies have already taken the first steps toward relegating staff to obsolescence.

The thing...

Growth Strategies That Produce Success

With all the changes that are constantly occurring with technology, social media, and politics, not only is it harder than ever to stay relevant, it’s more important than ever.  What does it mean to stay relevant?  For companies, it means things like staying on top of business trends, maintaining a consistent marketing plan, and embracing new technologies.  But what does it mean for the individual?

It’s just as important for us as individuals to stay relevant in our fields.  But how? How do we need to show up and what do we need to focus on to make sure that we as employees are...

How Coaching Can Increase Your Bottom Line

2019 introduces a number of challenges for the Healthcare Industry that threaten the bottom line, including rising pharmacy costs, increasing cybersecurity, and private equity acquisitions to name a few.  But the area that requires the most attention hasn’t changed over the years.  That is the patient experience.  No matter what external or internal changes that shift the focus in the new year, patient experience will always determine the success of a healthcare institution. 

In 2014, approximately $1.1 billion was redistributed through Value-Based Purchasing for Medicare and...

Get More Sleep! How a Lack of ZZZ’s is Affecting Your Life.

Just about everyone has heard that 8 is the magic number to hit when it comes to getting enough sleep each night. But nearly 7 out of 10 Americans experience sleep problems and many don’t get enough sleep on a consistent basis. In fact, a 2008 poll by the National Sleep Foundation estimated that almost one in three U.S. employees report that daytime sleepiness interferes with their work at least a few times per week. And while you may hear people brag about only getting 4 hours of sleep last night, consistent lack of sleep can dramatically affect your quality of life, which...

Ask & Listen—You Can’t And Won’t Know Everything

Knowing everything is impossible. Considering yourself an expert on all things can get you in trouble. Pretending to know everything is seriously dangerous. Imagine being an airline pilot who pretends to know how to land. That wouldn’t end well. Or what if you told everyone that you knew how to handle wild tigers? And then you were put on the spot? Even Google Assistant doesn’t know everything, and she admits it. Teenagers act like they know it all, but they just want to learn on their own without being told by adults.  Of course, they won’t admit it.

“The only true wisdom is...

The Power of Laughter

“From there to here, from here to there, funny things are everywhere.” — Dr. Seuss

Laughter is easily one of the most contagious sounds on the planet. The sound is unique to everyone, but the feelings that come during and after are the same. We’re left feeling lighter, more uplifted, happier, healthier and more! People always say “laughter is the best medicine,” and there is real truth in that. Laughing can reduce stress, burn calories, boost your immune system, and relax your muscles all at the same time. But if you’re someone who works in a high-stress environment, laughter...

The Importance of Real Listening

In today’s society, it can be far too easy to get distracted by the world around us even when we want to be listening.  How many times have you stopped someone mid-sentence to check your phone after hearing the ding of your text message notification, probably without even realizing it?  Since we were children, sitting in a classroom, staring at the window or watching the clock, listening has been shown to be a challenge.

The good news is that taking the extra time to focus on actively listening is actually worth the effort.  Real listening is not only in service to the person...

The Benefits Of Random Acts Of Kindness

“No act of kindness, no matter how small, is ever wasted.” —Aesop

In honor of Random Acts of Kindness Day, we’ve come up with even more reasons for you to join us in celebrating this National Awareness day on February 17, both in your personal and professional life. When kindness is at the core of your business, your company embodies trust, inclusion and commitment. This fosters a culture that is conducive to both employees and clients.

Often we think of acts of kindness as something we inherently do throughout the day, but it’s not often that simple. Do you always go to help...

6 Ways To Weather Change And Still Feel Sane

Everyone has one friend or family member who tells the same jokes and stories over and over again. It’s the same episode we've seen just in different rooms and multiple dinner parties. Regardless of if they are entertaining or mildly bearable, it speaks to the palate about the life experiences this person has obtained. At some point, the same story gets old and it would seem this person stopped observing, packaged up what they knew about the world and turned it in. Now they never really change their opinion or ideals about anything and stick to what they know.

Yet, with the way...

3 Creative Ideas for a Better Recruitment Strategy

Filling an open position is not only about finding the right person to do the job, it’s also about finding someone who’s going to gel with your company’s work culture.

Unfortunately, finding people is actually the easy part.

Keeping them is much more difficult, and realistically, it’s much more important considering the cost of resources it takes — time, money and gray hairs — to constantly replace employees.

In fact, one study found that to replace people who make between $30,000 and $50,000 annually, it costs up to 20% of their annual salaries. To replace executives? It costs...

Is Going to a Leaderless Structure the Right Solution?

Convention says that quality of leadership usually makes or breaks projects, businesses and other collaborative-based ventures. Yet, there is a growing list of companies that have either explored or employ a holacratic, or leaderless, organizational structure.

At first glance, it might seem easy to outright dismiss the idea that going leaderless could be a viable foundation to build a business upon, but the debate surrounding the concept is much more complex.

Let’s take a closer look at the pros and cons of a leaderless structure, as well as whether or not it’s the right...

Gratitude:  Negativity’s Natural Enemy

Gratitude.  Is there any greater gift that we can give ourselves and others than gratitude?  Gratitude costs us nothing and gives us so much back in return.  Every action in life takes energy.  And usually, when we spend our energy, we feel it.  We feel a bit expended after certain activities, tired and less willing to spend more of our energy on other things.  Isn’t it amazing how when we spend our energy focusing on our gratitude, that not only do we not feel expended, we feel energized and more powerful?  

Gratitude is real-life magic.  It instantly changes our mindsets and...

Keeping Your New Year’s Resolution

Sure you make a resolution each year, but do you know why? The traditional New Year’s resolution originated in Mesopotamia. Babylonians would make promises to gods in the coming New Year to pay debts and be good, hoping to keep favor with their deities.

Jump ahead to now where our children try their best to behave so they can make Santa’s good-kid list and adults set resolutions based on where they would like to see change in their lives.  Often in January, health club memberships spike while people hit the ground running. Taking a step back, the basic idea behind the ancient...

4 Reasons Why You Need a Mentor

Merriam Websters defines mentorship as, “the influence, guidance, or direction given by a mentor."  They define mentor as, “a trusted counselor or guide.” So, the goal and intention in having a mentor is having a trusted person in your life who can help guide your life, ideally in a very positive and meaningful way.

Here are just some of the ways in which mentors support the goals and lives of their proteges.

1. Mentors Offer a Different Perspective

Mentors are often successful leaders in their field.  They have years of experience in dealing with particular situations or...

12 Ways to Relieve Holiday Stress Right Now

12 Days of Self-Care and a Partridge in a Pear Tree

The holidays can be a wonderful time to take a break from your every day, connect with family and celebrate the good times that have passed over the year.  Unfortunately, the holidays can also be a cause of stress with things like hosting a guest in your house, organizing party plans, making sure to get the perfect gift, and so much more.

The good news is that you don’t have to wait for Santa to receive the gift of holiday stress management.  Here are twelve things that you can do right now to help yourself with holiday stress...

12 Ways to Keep Your Employees Motivated When You Are on a Budget

Retaining your best and brightest employees is always key to a successful business. But what if your best and brightest are wanting something more than your company is not prepared to offer? If your company has a tight budget, there are still ways to make them feel like they want to stick around. Studies show that employees with the highest job satisfaction are more productive, engaged and loyal to their companies.

Good, hard-working employees are hard to come by, and retaining employees is much more cost-effective than hiring new ones. Plus, if your top employees are not...

5 Signs You Are Resisting Change

The truth about change? Our lives are driven by change. Some of it is planned. A lot of it just happens. We experience change in many of the same ways, but our individual experiences are also uniquely different and deeply personal. It’s those experiences - both the similar and dissimilar - that provide the foundation for effective and lasting change.

But what often happens is change is met with resistance. Because it’s unfamiliar, out of our comfort zone and just plain trying, a common response to change is that “change is scary.” We may know deep down that because change is...

When Culture is All Talk

I once participated in a retreat full of leaders of a major healthcare organization.  The CEO was talking about how excited he was to look at the future healthcare culture; how things were going to be on the rise from now on and how he was committed to growth.

Interestingly, this same CEO had worked with three of our top coaches and had quit all of them prior to this retreat.  One, he was just done with. Another, he didn’t feel connected to. And the third just stopped showing up for his meetings.  It seemed as if he was committed to other people’s growth, but not his own.

You...

Celebrating World Heart Day

Each September, we at David Couper Consulting are excited to celebrate World Heart Day.  We will be sharing our gratitude for each beat we have been given, and for each beat yet to come.

Founded in 2000 by the World Heart Federation, World Heart Day was created in an effort to raise awareness of cardiovascular disease and educate us all about what we can do to keep our hearts healthy.  Today, more than 90 countries participate in World Heart Day each year.

We at DCC let this day serve as a reminder for all of us to take a step back, examine our lives, and ask ourselves, “Are we...

3 Tips to Improving Patient Satisfaction Through Your Staff

In recent years, legislation such as the Affordable Care Act, among others, has changed the focus of healthcare from bottom-line outcomes to overall quality of care. As a result, decision-makers now seem to constantly obsess over how to improve patient satisfaction scores, which, aside from percentage of positive outcomes, are one of the determining factors in who gets or loses money -- not to mention how much.

In fact, according to HealthLeaders Media’s 2013 Industry Survey, over half (54%) of healthcare executives say patient satisfaction is one of their top three priorities.

Dealing With the Boss From Hell

There’s no written formula or instruction manual on how to deal with a bad boss. Every situation has different variations.  However, there are some similarities. You’re not the only one having stressful work dreams. You’re not the only one waking up feeling uninspired and dreading to leave the shower because you know drying off and getting dressed means it’s time to go to work. A bad boss can even make a great job not so great. A bad boss that is controlling, intrusive, constantly on a power trip, has no desire to communicate, micro-manages or is a mean bully can be enough to...

The Power of Forgiveness in the Workplace

The power of forgiveness can often be an overlooked quality in a working environment but is incredibly important when building a strong team in your workplace. Have you ever carried a grudge or harbored resentment toward a fellow colleague or even your boss? Or perhaps you’ve fallen victim of someone else’s grudge or resentment?

Mahatma Gandhi said, “The weak can never forgive. Forgiveness is the attribute of the strong.” While it does require great strength to accept responsibility for your own mistakes and forgive others for making mistakes as well, it may take even more...

How Championing People Makes Companies More Profitable

When you’re in a position of leadership in an organization, it’s natural that people look up to you. After all, it’s leaders who handle the responsibility of making sure operations run effectively, efficiently and even peacefully, and those who do it well usually move up the ladder quickly and are well-compensated. 

Eventually, your style of leadership, insight and business acumen is going to strike a chord with some of your less experienced colleagues or employees and they’re going to put themselves in a position to learn from you.

And why not? It’s people like you they aspire...

To What Degree are Patients Customers?

Inherently the healthcare industry faces a sticky conundrum; doctor’s offices, hospitals and other types of facilities are not only charged with keeping people healthy and healing the sick, but also with being profitable.

While there may be a wide range of ethical opinions surrounding that notion, the fact remains that healthcare administrators have to strike a balance between the business and public service side, and there has been widespread debate in the industry about whether to treat patients more like customers. 

While there’s some truth behind the idea that patients are,...

The Biggest Reason to Bet on Your Own Horses

All eyes will be on this summer’s Belmont Stakes, as Justify looks to become just the second horse in 50 years to win the sport’s prestigious Triple Crown. While fans mull over where to place their bets on race day, organizations around the world are banking on a largely untapped resource to gain big profits and better savings -- their own workforces.

While there are endless reasons you should invest in your own people when strategizing how to propel your company forward, one reason stands out among all the others: engaged teams are more profitable.

In business, every debate...

Lessons Learned from the Airport Dash

Whether I’m heading to a conference, a client’s location or to visit friends and family, I’m traveling more than I ever have. The thing about being a frequent flyer is you’re always looking for ways to save time -- even short trips can take half a day, and long lines, delays and missing meals can really zap your energy.

Plus, like any good business person, I take a certain pride in my own efficiency (time is money still, you know), and what better place to test your skills than at the airport, a place where they seem to burn more time than fuel.

So, I set off to get from my home...

How to Manage Errors from the Top Down

As the snow melts and the birds began to chirp, the sounds of the ballpark echo across America. After four months of winter, there’s nothing like hearing the crack of the bat, the thump of a baseball hitting the catcher’s mitt and 30,000 people singing “Take Me Out to the Ballgame” out of key.

But one of the most underrated things about baseball is the way play-by-play announcers react to errors on routine plays -- you can almost hear them smack their palms against their foreheads.

It’s a little bit of unexpected comedy during a somewhat repetitive and sometimes sleepy game....

Better Business Results Start with You -  How Leaders Learn to Lead Better, Part 3

In this three-part series, we’ll examine senior leadership-types we’ve coached, who, while talented, passionate and experienced, weren’t getting the results they had hoped for. In part 3 of the series, we’ll look at how Joseph got his emotions under control and as a result, helped improve the culture of his team. Click here for part 1, and here for part 2.

Joseph, the Emotionally-Triggered Leader

Joseph was a talented, highly-respected CEO of a medium-sized hospital. Everyone knew Joseph as the “go-to” person. He was enthusiastic, extremely hardworking and good at fixing...

Better Business Results Start with You -  How Leaders Learn to Lead Better, Part 2

In this three-part series, we’ll examine senior leadership-types we’ve coached, who, while talented, passionate and experienced, weren’t getting the results they had hoped for. In part 2 of the series, we’ll look at the strategies Cindy used to gain confidence in her decision-making skills, as well as the ensuing results. Click here for part 1.

Cindy, the Too-Nice Leader

I worked with Cindy for a year. She was well-respected and often described as “super nice.”

Cindy excelled at empathy and was a great listener. She often solicited everyone’s input and took the time to hear...

Better Business Results Start with You - How Leaders Learn to Lead Better, Part 1

In this three-part series, we’ll examine senior leadership-types we’ve coached, who, while talented, passionate and experienced, weren’t getting the results they had hoped for. In part 1 of the series, we’ll look at the strategies Marcus used to find trust in his team, as well as the ensuing results.

Marcus, the Non-Delegating Leader

In my profession as a C-Level and CEO coach, I’m privileged to work with some amazing and talented senior leaders. They all possess a bevy of skills required to not only get the job done right, but to do it with the passion, experience and grit to...

Good Leaders Champion the Fundamentals

Good Leaders Champion the Fundamentals 

March is upon us, and with the NCAA college basketball tournament in full swing, it’s a good time to reflect on legendary Coach John Wooden’s enduring legacy, as well as his teachings about leadership.

The late Wooden, by all accounts a gentle soul in nature, has a mythic backstory; from a humble farm in Indiana, his UCLA Bruins men’s basketball team won 10 championships, with a stretch of dominance that included 88 wins in a row and seven straight titles.

After he retired as undeniably the greatest college basketball coach in history, he...

Thanksgiving

In the US 11/23 is the day that people say thanks and express gratitude.  We also eat a lot and spent a lot but that’s a different story.

Expressing gratitude for some can be hard.  They may have suffered a loss – a job, a home, or a loved one.  Being thankful is far from what they are feeling.  Other find it hard to be grateful because they feel that they are not doing enough, not achieving their goals, or being good enough.And others look at the world with its poverty, disease, and violence and wonder what we have to be grateful for.

I too feel like that.  My partner of 14...

“Doing Nothing” is Good for You

Meditation has many benefits, but many people struggle to get started because they feel that meditation feels like you are sitting around “wasting” time. This is because a primary goal of meditation is to stop doing other things, so you end up doing nothing… or that’s how it can feel.

But there is a critically important distinction between sitting around wasting time by watching television… and taking, say, 15 minutes to give your brain a break entirely.

Writing in MIndful magazine, Christine Carter observes:

“Our brains benefit when we waste time… When we let our minds go…to...

Making Space for New Opportunities

Clearing out the clutter in our lives--things we have no use for, grown out of or no longer need--can free us from the past that might be holding us back and opens us up to new possibilities.

I have just read “The Life-Changing Magic of Tidying Up - the Japanese Art of Decluttering and Organizing” by Marie Kondo. Her approach to organization is to connect with each item you have and see if it brings you joy.

I am fairly tidy, but there are always areas that seem to defeat me: my papers in my office that need to be filed, the junk drawer, and the cables, which must belong to...

Finding the Divine Spark in All of Us

This is going to sound like the start of a joke, but it’s not: what do a doctor, nun and prisoner have in common?  The answer is in the title. They all talked about seeing the divine spark in others.

A few months ago, we were facilitating a session on quality improvement in healthcare which starts with open and authentic communication. When we talked about how the doctors were living their mission, one stood up and said that every day he tries to see the divine in others. Today, I was with PeaceHealth, and one of the sisters talked about the importance of compassion and the...

The Top Tips for Employee Retention

$11 billion is lost every year in employee turnover (Bloomberg BNA).  So, how do you ensure you hire talent that wants to stick around, and how do you keep them engaged?  Here are fifteen tips to help.

1.  Hire the right people the first time.

Rush to hire just anyone, and you will get just any results. When you take the time to do a thorough process, you end up with thorough results.

 2.  Promote from inside.

When you promote from inside, you already know the person. You know what they can (and can’t do). If they fit the job requirements, they can be a good bet.

3.  Getting...

A Tale of Two Stories

I booked tickets for my son and I to go and see Cirque du Soleil in downtown LA, and here are two versions of what happened. While we can't change events, we can change how we react to them, so which story works better for you?

We leave the house at 3:00 to get to the event at 4:30. It’s Friday and rush hour, but we should be fine. There is traffic. Everyone is driving crazily. No one will let me in as I try and get on the freeway. The traffic doesn’t move, and my blood pressure is getting higher and higher. What is wrong with Los Angeles? We are heading downtown-shouldn’t...

Forgiveness Heals

Forgiveness is at the core of the healing process, whether it's forgiveness of others or forgiveness of oneself. With the passing of the year and the start of the new one, it's a perfect time to heal old wounds and open the door to happiness.

Every single time I volunteer at the prison bringing the principles of spiritual psychology, when I counsel people, or when I coach my clients, forgiveness is the core of the healing process. It doesn’t matter if the issue is small or big, it doesn’t matter if the person I coach is an inmate or a top executive. Forgiveness opens the...

Giving Thanks at the Holidays

One of my clients recently asked these two important questions:

How can Gratitude improve my life in real and noticeable ways?  What is the value of keeping a gratitude log or journal? 

Gratitude is a positive emotion of feeling thankful or grateful. I’ve read several articles about gratitude by psychologists Drs. Blair and Rita Justice, and how it influences our overall well-being. In one of their columns they explain that gratitude “is felt in the same frontal regions of the brain that are activated by awe, wonder and transcendence. From these cortical and limbic...

Are you Addicted to Busy-ness?

Even before I was a single mom, my calendar was filled with triathlons, workshops, volunteering, a coaching practice, writing a book and consulting business travel. Becoming a single mom only fed into this story and addiction to "doing", with lots of opportunities to tell myself that I didn't have time to sit still...there was laundry to fold, poop stains to scrub, dishes to clean, diapers to change, toddler tantrums to address on top of my consulting and coaching, cleaning and shopping, handling the bills and finances for our household. 

After several years of "doing" I fainted...

Teams Make the Biggest Sales

Many sales professionals don’t like to sell in teams. They don’t like to share information, leads, or commissions.

I understand this mentality, but not for the reasons you might think.

My son plays soccer on a U10 (age 10 and under) team, and in his league they have a number of “star” players who can take the ball from their own defensive end of the field all the way to the opponent’s goal, where they shoot and... miss.

These “stars” seldom consider the possibility of passing the ball, so their team can score and win. All they see is the glory of scoring.

In...

Loyalty to your Values=Purpose

article from Access Development:

• 56% of executives say promoting loyalty is "not a major focus, but valued nevertheless" (American Management Association).
• Declining employee loyalty is thought to harm organizations by causing low morale (84%), high turnover (80%), disengagement (80%), growing distrust (76%), and lack of team spirit (73%)  (American Management Association).
• 52% of Millennials think employee loyalty is overrated (Elance/Odesk).
• 6 in 10 Millennials cite a “sense of purpose” as part of the reason they chose to work for their current employers (Deloitte).

Can you...

Are You Extinguishing Your Employees’ Light?

When we manage others, our words can inspire others to be their best selves or turn away from living up to their potential. How can we be sure that we encourage and inspire others to be their best?

NPR was running an interesting story about a scientist working with genes. The reporter explained how the scientist had been interested in science but hadn’t thought about becoming a scientist herself until a female scientist visited her school. At that moment, the girl decided that she too wanted to have a career in science.

It reminded me of a time when I was about 11 and was in...

The Needless Death of a Doctor

Sometime in April, Dr. Jon Azkue committed suicide in his Chicago apartment, not far from where he worked as a senior internal medicine resident at MacNeal Hospital. Jon was 54 and had graduated from Central University in Venezuela.

We do not know what motivated Jon to become a doctor at an age when some people are starting to wrap up their careers, nor do we know what led him to be so filled with despair that he ended his life.

Here’s what we do know.

In the United States, each year we lose the equivalent of an entire medical school graduating class to suicide.

According to...

It’s Not All About the Benjamins

Take a gregarious and loud man to church, and he will suddenly grow silent as he takes his seat. What tells him to do this? Culture.

Strong cultures dictate our habits, actions and beliefs. Weak cultures allow chaos to thrive.

These are a few of the lessons I took away from a recent presentation by Dr. Gustavo Grodnitzky, who is widely known as Dr. Gustavo.

In his highly readable book, Culture Trumps Everything, Dr. Gustavo argues that culture tells us which behaviors are acceptable, and which are forbidden. Culture is what says: that behavior may be okay in the world at large,...

It’s Time To Take Your Own Advice

I’m not a doctor or a nurse, I don’t even play one on TV, but one thing I have noticed about my caregivers over the years is that they have given me some great advice about staying well. They have all suggested exercise, weight loss, stress reduction, and even counseling and yoga to deal with life’s issues; yet, so many of them don’t seem to follow their own advice. When I visited my local hospital recently, I noticed how many healthcare professionals seemed stressed and unhappy. In fact, many research studies and my own work experience with healthcare companies show...

You Are Never Just Your Job Title

Healthcare is a system in which many diverse human beings work together to care for many other diverse human beings. Fill a hospital with just doctors or just nurses or just lab technicians, and the system won’t function at all.

The roles are different, but none is consistently more valuable than another. To some patients, I imagine that the nurse’s presence and contribution is more meaningful than the doctor’s. But in other cases, a doctor - or a team of doctors and nurses - literally saves that patient’s life.

The janitor is valuable. So is the hospital’s CEO.

Your ability to...

Who’s Taking Care of You?

In 2014, CareerBuilder asked over 3,200 professionals to report on their stress levels, and health care workers shouted the loudest, with over 69% reporting they felt “stressed” and another 17% saying they were “very stressed”.

Jason Lovelace, president of CareerBuilder Healthcare, observed, “Stress is part of the environment in many health care settings, but high levels sustained over a long-period of time can be a major detriment to employee health and ultimately stand in their way of providing quality care to patients.”

The health care industry is highly...

Is Your Body Talking to You?

If we're not listening to our bodies, sometimes, they'll make sure we listen through physical ailments. Just this morning I found myself having an impromptu coaching conversation with our daycare teacher when I noticed she had broken another toe yesterday. Eight weeks prior she’d broken a toe on the opposite foot. So what does this have to do with coaching?

After years of working in pharmaceutical research, collaborating with doctors and personal interest in intuitive and holistic healing, I’ve learned that our bodies communicate with us through major and minor symptoms...

Two Steps to Greater Calm and Clarity

Overwhelm is a major cause of stress for many of my business coaching clients. Too many thoughts, too much to do, in too little time, with everything feeling like a priority. Years ago, when I was having my own overwhelm attack, I reached out to one of my mentors who shared this extremely simple and miraculous cure for overwhelm. I call it the Mental Relief Two-Step, because it’s easy and almost as fun as learning the two-step! 

Step 1: List Everything

Grab a pad and pencil (or your tablet or PC) and list EVERYTHING that is on your mind right now – EVERYTHING. That...

Take a Moment and Take Care of Yourself

Last week, I was hurrying to go to an exercise class. My car had been on empty for a day and I decided I needed to fill up before I set off on the five-mile trip. I was feeling pretty pleased with myself.   Budget completed – check. Sitter with my son – check. Going to do some exercise and feeling good about it – check and double check. 

I went to my usual gas station. I am a creature of habit. But tonight someone was in my “space”. I drove around to the next pump, picked up the handle and filled up my car.  

As I left the garage something was not right with the car....

Finding Power in “Doing Nothing”

I just hung up the phone with a client who said these words to me (nearly shouted them, in fact): “The power is in the space!” You see, one of the reasons she hired me as her coach was because her frenetic schedule and stress level had landed her in the hospital not long before our first meeting. She then went on to say, “This is big. This will change everything.”

The power is in the space? How can that be? Space is full of…well…nothing. How could there be power in nothing? Her old paradigm made much more sense. It told her that busyness is power, doing is power,...

Fuel Up Before You Fuel Up (Clone)

Last week, I was hurrying to go to an exercise class. My car had been on empty for a day and I decided I needed to fill up before I set off on the five-mile trip.  I was feeling pretty pleased with myself. Budget completed – check. Sitter with my son – check.  Going to do some exercise and feeling good about it – check and double check. 

I went to my usual gas station. I am a creature of habit. But tonight someone was in my “space”. I drove around to the next pump, picked up the handle and filled up my car.  

As I left the garage something was not right with the car. ...

Career Rule #1: Be Loyal to Your Values

article from Access Development:

• 56% of executives say promoting loyalty is "not a major focus, but valued nevertheless" (American Management Association).
• Declining employee loyalty is thought to harm organizations by causing low morale (84%), high turnover (80%), disengagement (80%), growing distrust (76%), and lack of team spirit (73%)  (American Management Association).
• 52% of Millennials think employee loyalty is overrated (Elance/Odesk).
• 6 in 10 Millennials cite a “sense of purpose” as part of the reason they chose to work for their current employers (Deloitte).

Can you...

Keeping Health Care Workers Healthy

“Some very talented and socially adept physicians learn to balance compassion with emotional detachment,” writes Dr. Sanaz Majd, “...But for the rest, it’s simply about learning to cope, a survival of the fittest.”

As a health care professional, you work long hours, and encounter kind people who are beyond your ability to help. Since you entered this field to help others, this creates internal conflict and tension. You can’t ignore it; you must manage it.

You also wrestle with conflicting emotions, stressful conditions, bureaucratic roadblocks, and the very real...

“Wasting Time” is Good for Your Brain

Download our free "Breathe in Peace" guide.

How Do You Think About Money?

To put this simply, Duran asks us to consider the foundation from which we think about money. He writes: when faced with important financial decisions, you will revert to your dominant Money Mind, which will always affect the way you make decisions.

By understanding your starting point - you might think of this as as a concise summary of your biases - you will have a better sense of your natural tendencies.

That is, if you are fearful, you will tend to see the glass as half empty. You may be too cautious, and this may cause you to miss many good investments. In 2008, such a...

Serve Investors, Don’t Sell Them

After two years of thinking about getting a financial advisor - but doing nothing - I finally overcame procrastination and actually met with two of them. My experience reveals the difference between talking about trust versus actually building it.

I was predisposed towards the first advisor who someone recommended to me. My sense was that he advocated a holistic “it’s not just about the numbers” approach. Since my work centers so strongly around people and human relationships, this notion appealed to me.

We set up a formal call, and one of the advisor’s colleagues...

Employees Work Harder for Cause Than Cash

Take a gregarious and loud man to church, and he will suddenly grow silent as he takes his seat. What tells him to do this? Culture.

Strong cultures dictate our habits, actions and beliefs. Weak cultures allow chaos to thrive.

These are a few of the lessons I took away from a recent presentation by Dr. Gustavo Grodnitzky, who is widely known as Dr. Gustavo.

In his highly readable book, Culture Trumps Everything, Dr. Gustavo argues that culture tells us which behaviors are acceptable, and which are forbidden. Culture is what says: that behavior may be okay in the world at large,...

You Need a Coach, Mentor, AND Sponsor

If you don’t know the difference between a coach, mentor and a sponsor, your career could be a long, tough slog uphill. In a perfect world, you will have all three. Let’s start with the differences...

Coach: This is someone paid to help you. In most cases, their mandate is quite clear, such as to polish some rough edges that have prevented you from being more effective in your current position. A coach is all about action and making a measurable difference in a modest amount of time.

When you first start working with a coach, make sure you both have agreed on specific tasks...

How To Know if Coaching is Worth the Investment

So your ROI formula would look like this: 

(Value of Idea x Percent likelihood) - Cost of Coaching = Total Return

Cost of Coaching/Total Return from Coaching = ROI

Let’s say you choose the doubling revenue as your goal. It’s worth $250,000 to you. Given your past attempts, you feel that without support you have a 50% chance of succeeding.  Your ROI on coaching then would be as follows:

(250,000 x 0.5) - 11,000.00 = 114,000.00

You invested $11,000 and made $114,000, or a 10% return on your coaching investment. 

Of course these numbers are made up. We don’t know how much...

DCC is Expanding the Team

We believe that when people are happier at work, they do better work and companies get better results. Using deep processes based on positive psychology, we help clients solve their inner issues so that they can get better outcomes on the outside. This approach is unique in the marketplace, and our clients get exceptional benefits from our consulting and coaching solutions. As one of our major accounts said, "If I had got half of what we have achieved in this last year, I would have been happy!"

We are a rapidly growing talent management and executive coaching company with over...

When I’m Not Judging Myself

I, for one, would much rather live with myself from the mind and heart of self-acceptance, than from judgment and criticism. Wouldn’t you?

"If you deliberately plan on being anything less than you are capable of being, then I warn you that you will be unhappy for the rest of your life" - Abraham Maslow

Nicola Albini, MA, is an executive coach and high performance strategist. He guides individuals, teams, and organizations to actualize their full potential.Find out more about Nicola and his work here. 

Photo via Flickr.

Seeing with New Eyes

The drive home from my office takes me over a big hill. As I come over the crest, I’m greeted with a beautiful vista of rolling hills with far away mountains in the background. I come over this hill to this view at least five times per week. Up and over. Up and over. Up and over.

You’d think I’d get tired of this, but if anything, I look forward to it more each day. The reason?

I never know what I’m going to see.

The other evening I almost stopped the car because the rising moon nearly filled my windshield. A few days before I was greeted with something I’ve never...

Anatomy of a Big Idea

The action level thoughts are things like:

“How will I find the time?”

“Where will I get the money?”

“Which path will I choose?”

“How can I stop procrastinating?”

Moving through the action level is the easiest, because all you have to do is take one step after another.  When you’ve gotten to the action level of the idea, you can raise your chance of implementing all the way to 100%.

Distinguish a thought or a ‘want’ from an Idea.

Steve had a Big Idea for his business. He had read all the books on success:  The Secret, Think and Grow Rich, all the classics.......read on

10 Tips for Hiring a Coach for Employees

Somewhere between “this person has so much potential” and “we need someone to turn this person around”, you recognize that it may be prudent to hire an executive coach for one or more of your employees. Either way, it’s not enough to simply hire a coach; you need to match each employee with the right coach.

In other words, you will increase your odds of success by following these ten principles.

1. Has the coach gone through his or her own transformation? Knowledge isn’t enough to make a successful coach. The best coaches understand transformation, because they...